• “Chances are you think you’re a good listener. People’s

    appraisal of their listening ability is much like their assessment of their

    driving skills, in that the great bulk of adults think they’re above average!”

    Jack Zenger and Joseph Folkman, Harvard Business Review, July 2016

  • One crazy simple step to becoming a great (or at least better) listener

    According to Jack and Joseph (the two smart guys I quoted above), most people will say it’s about:

    • Not talking when others are speaking (this is tough one for many right?)
    • Letting others know you’re listening through facial expressions and verbal sounds (“Mmm-hmm”)
    • Being able to repeat what others have said, practically word-for-word (do you get annoyed when someone does that too much?)

    But research has proven it’s not enough! So here’s one simple and ridiculously simple step to take that transforms you into an A1, superb, out-of-this-world listener:

     

    ask to CLARIFY ask to CLARIFY ask to CLARIFY ask to CLARIFY ask to CLARIFY

    ask to CLARIFY ask to CLARIFY ask to CLARIFY ask to CLARIFY ask to CLARIFY

    ask to CLARIFY ask to CLARIFY ask to CLARIFY ask to CLARIFY ask to CLARIFY

     

    Why is this such a super step? Simple - when we listen, and like it or not, our brain makes judgements, both good and bad. EVERYONE does this and it’s out of our control. What happens next is we feel an emotion and take some sort of action.

     

    When we ask to clarity, we get a deeper and better understanding of the real issue at hand and our brain can make different judgements that could mean we feel a different emotion and take a different action.

     

    Which means the next time you listen, ask to clarify! Test drive this idea and let it help you ok?

     

     

    Jeff

    The ReallyDifferent One

     

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